Returns and claims

Vape products are hygiene goods, so opened or used units cannot be returned.

Damaged or short shipments

Report any damage, shortage or wrong item within 7 days of delivery, with photos of the cartons, the packing list and the affected units. Email [email protected] with your order number. We will replace the units or credit your account once the claim is confirmed.

Faulty units

Units that fail on first use are covered when reported within 14 days of delivery with the batch code. We replace confirmed faulty units in your next shipment.

Customs seizures

We cannot refund goods held or seized by customs because of missing import permits or product registration, as these are the buyer’s responsibility under our wholesale terms.